ARTICLE 1 – SCOPE AND SELLER INFORMATION
These Terms and Conditions of Sale apply to all purchases made on my-onesie.co.uk.
The website my-onesie.co.uk is operated by SCANDO, LLC, a limited liability company registered in the State of Delaware, USA.
Adress: 651 N Broad St, Suite 201, Middletown, DE 19709, USA
Company number: 7000661
Email: contact@my-onesie.co.uk
Phone: +44 7258 547893
ARTICLE 2 – ORDER
Your online order records serve as proof of the nature and content of your purchase. We will confirm your order by email, sent to the address you provide. The contract is formed once your payment has been validated by My Onesie.
We reserve the right to refuse or cancel any order from a customer involved in a dispute relating to a previous order or payment.
ARTICLE 3 – PRODUCT AVAILABILITY
All offers and prices shown on my-onesie.co.uk are valid while they are displayed on the website, subject to availability.
Our catalogue includes hundreds of items, and not all of them are held in stock. Product availability therefore depends on our suppliers’ stock levels. A product is only removed from sale if it becomes permanently unavailable; otherwise, it may be restocked within a reasonable timeframe.
While we do our best to keep stock information accurate, an item shown as available may occasionally be out of stock. If this happens, we will contact you and offer you the choice of:
- waiting for the item to be restocked;
- replacing it with another item;
- receiving store credit;
- receiving a full refund.
You may cancel your order at any time before dispatch. Once your order has been dispatched, you can still cancel it under your right to cancel (see Article 8).
ARTICLE 4 – PRICING
All prices are displayed in pounds sterling (GBP) and include VAT. Delivery is free across the United Kingdom, so the price shown is the total amount you pay.
Prices may change at any time. Your order will be charged at the price shown when you place it.
ARTICLE 5 – DELIVERY CHARGES
Delivery is free on all orders across the United Kingdom, whatever the size or weight of your parcel.
ARTICLE 6 – PAYMENT
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments on my-onesie.co.uk are processed through a secure, SSL-encrypted payment system at checkout.
If you pay by card, you will be asked to enter your card number, expiry date and security code (the 3-digit code on the back of your card, or the 4-digit code on the front for American Express). With Apple Pay or Google Pay, you can pay quickly without entering your card details.
Payments are handled by our secure payment provider. Your card details are never stored on our website.
Your order is confirmed once your payment has been accepted.
ARTICLE 7 – DELIVERY
My Onesie delivers across the United Kingdom. You will receive email updates at each stage of your order: processing, dispatch and delivery. Once your order has been dispatched, you will receive a tracking link by email.
Orders are usually dispatched within 1–2 working days of payment, provided the item is in stock (see Article 3).
Estimated delivery is 8–9 working days, depending on your location and the time of year. During busy periods (e.g. Christmas or sales), delivery may take a little longer.
If your order has not arrived or has been damaged in transit, please contact us at contact@my-onesie.co.uk. For more details, please see our Delivery Policy.
ARTICLE 8 – RIGHT TO CANCEL, RETURNS AND REFUNDS
8.1 Product quality
All items sold by My Onesie are brand new and supplied by professional suppliers.
8.2 Right to cancel
You may cancel your order for any reason within 14 days of the day after you receive your item(s). To do so, please email contact@my-onesie.co.uk with your order number and a clear statement that you wish to cancel.
You must then return the item(s) within 14 days of telling us you wish to cancel. Items should be returned unused, with their original labels and packaging where possible. Return costs are your responsibility when you cancel for a reason other than a fault.
8.3 Faulty, damaged or incorrect items
If an item is faulty, damaged or not as described, please contact us at contact@my-onesie.co.uk with your order number and photos of the issue.
In line with the Consumer Rights Act 2015, if you tell us within 30 days of delivery, you are entitled to a full refund. After 30 days, we will offer a repair or replacement, and if this is not possible, a refund.
This does not cover damage caused after delivery, including misuse, accidental damage, washing not in line with the care label, or normal wear and tear. We may inspect returned items before issuing a refund.
8.4 Refunds
Refunds are made to your original payment method within 14 days of us receiving the returned item(s), or of you providing proof that you have sent them back, whichever is earlier. We may reduce the refund if an item has been damaged or its value reduced by handling beyond what is necessary to inspect it.
For more details, please see our Return & Refund Policy.
ARTICLE 9 – OWNERSHIP
Ownership of the items passes to you once we have received full payment and your items have been dispatched.
ARTICLE 10 – INTELLECTUAL PROPERTY AND PERSONAL DATA
10.1 Intellectual property
All content on my-onesie.co.uk, including text, images, logos and design, is owned by or licensed to My Onesie. You may not copy, reproduce, reuse or distribute any part of it, in any form, without our prior written permission.
10.2 Personal data
We collect and use your personal data only to process and deliver your order and to provide customer service. For more details, please see our Privacy Policy.
ARTICLE 11 – LIABILITY
We make every effort to ensure that product descriptions and images on my-onesie.co.uk are accurate. Colours may vary slightly depending on your screen settings.
We are not responsible for the content of third-party websites linked from my-onesie.co.uk.
ARTICLE 12 – GOVERNING LAW
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
ARTICLE 13 – ACCEPTANCE AND CHANGES TO THESE TERMS
By placing an order, you confirm that you have read and accept these Terms and Conditions of Sale.
We may update these terms from time to time. The version in force at the time you place your order will apply to that order.
Last updated: September 2026