Shipping & Orders
Once your order has been processed, you’ll receive a confirmation email with your tracking number. Simply click the tracking link in that email to view the status of your delivery.
If the link doesn’t work, you can also track your parcel here by entering your order number and email, or your tracking number.
Shipping costs are calculated at checkout based on the destination of your order. The price stays the same regardless of the size or weight of your parcel.
Shipping is free to the United Kingdom, as well as to France, Belgium, Spain, Italy, Germany, the Netherlands, and Poland.
If your order contains multiple items, they may be shipped separately depending on availability and warehouse location.
In that case, you’ll receive a separate tracking number by email for each shipment — which may arrive a few days apart.
Orders are typically processed within 24 to 48 hours after payment. This short window allows for last-minute changes to your items or delivery address if needed.
Our standard delivery times are 8 to 9 days to the UK and most European countries. Delays may occur during busy periods, but we always do our best to get your order to you as quickly as possible without compromising quality.
To learn more, visit our Shipping Policy.
Yes! We ship worldwide (with very few exceptions), and there’s no minimum order quantity required.
Please note that delivery times may be longer for international orders, particularly to destinations outside the UK and EU.
An additional shipping fee may apply to non-EU countries due to customs handling and extended logistics.
Cancellations & Returns
Yes — as long as your order hasn’t been dispatched yet.
We typically process orders within 24 to 48 hours, so if you’d like to make changes (items, sizes, or address), please email us as soon as possible at myonesie.co.uk@gmail.com.
Yes, cancellation is possible before your order is dispatched.
If you’d like to cancel, just send us an email at contact@my-onesie.co.uk.
All our products are carefully inspected before shipping. However, if your item arrives damaged or faulty, please send us a photo or video of the issue along with your order number to contact@my-onesie.co.uk.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
For more details, please refer to our Refund Policy.
Payment & Security
Your security is our priority. All payment methods used on my-onesie.co.uk are 100% secure. We accept credit and debit cards.
We use Stripe, a global leader in online payment processing.
Your payment details are never shared with us and are protected by 128-bit SSL encryption
Absolutely. The “HTTPS” in our website address indicates a secure connection using SSL/TLS encryption — the same level of security used by leading e-commerce platforms. You’ll also see a padlock icon in your browser’s address bar, confirming the connection is protected.
This helps safeguard your personal data and prevent fraud or identity theft.
To learn more, visit our Privacy Policy.
Other Questions
Ordering from us is simple:
- Browse and select the item(s) you’d like.
- Click “Add to cart.”
- Click the basket icon (top right) to view and confirm your order.
- Enter your details and complete the payment.
You also have the option to create an account for faster checkout next time.
No — only one discount code can be used per order, unless otherwise specified.
If you’re interested in placing a bulk or wholesale order, please contact our team at contact@my-onesie.co.uk.
Contact
If your question hasn’t been answered above, feel free to reach out to our customer support team by emailing myonesie.co.uk@gmail.com.